Privacy Policy and T&C's

GDPR Compliance Statement

We are committed to protecting and respecting your privacy. In compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we ensure that your personal data is processed lawfully, fairly, and transparently. Any personal information you provide to us will only be used for the specific purposes stated at the point of collection and will be stored securely. You have the right to access, correct, or request the deletion of your personal data at any time. For more information on how we handle your data, please refer to our Privacy Policy. If you have any concerns or questions about your data, please contact us directly.

Terms and Conditions for Life Coaching and Personal Training Services (Online Only)

1. Introduction
1.1 These Terms and Conditions (“Agreement”) govern the relationship between Claire Motivates (referred to as “the Coach” or “the Trainer”) and the client (referred to as “Client”). By booking and attending any session, the Client agrees to be bound by these terms. These terms apply to all coaching and personal training services delivered online.

2. Services Provided
2.1 The Coach provides online life coaching and personal training sessions via Zoom. Sessions may include individual coaching sessions or fitness training, along with relevant advice, guidance, and support.

3. Appointment Scheduling and Payment
3.1 Booking: Clients may book sessions through the website Claire motivates.
3.2 Payment: Full payment for each session is required online at the time of booking. Payments can be made via debit card, PayPal, google pay and Apple pay etc.
3.3 Pricing: The cost for each session will be provided at the time of booking. Package deals or discounts may be offered periodically and will be available on the website.

4. Cancellation and Rescheduling Policy
4.1 48-Hour Cancellation Policy: If the Client needs to cancel or reschedule a session, they must notify the Coach at least 48 hours in advance.
4.2 Rescheduling: If the cancellation is made within the 48-hour window, the Client may reschedule the session based on availability, but no refund will be provided.
4.3 Late Cancellations: If the Client cancels a session with less than 48 hours' notice, the session will be charged in full.
4.4 No-Show Policy: If the Client does not attend the scheduled session without prior notice, the session will be forfeited, and no refund will be issued.

5. Client Responsibilities
5.1 Health and Safety: It is the Client’s responsibility to ensure they are physically and mentally prepared for coaching and personal training.
5.2 Medical Disclaimer: The Client should consult their GP or healthcare provider before starting any fitness or training program, especially if they have any existing medical conditions or health concerns.
5.3 Disclosure: The Client must inform the Coach of any medical conditions, injuries, or physical limitations before beginning training sessions.
5.4 Session Participation: The Client is responsible for their own well-being during the session. If the Client feels unwell or experiences discomfort during the session, they must immediately stop and notify the Coach. No refunds will be given for sessions that are terminated early due to discomfort or injury.
5.5 Online Session Setup: The Client is responsible for ensuring that the space in which they are participating in the session is safe and appropriate for the activity. The space should be free of any hazards, and the Client should have enough room to move freely.
5.6 Client Questionnaire: Prior to the first session, the Client will be sent a health questionnaire to complete. This questionnaire must be submitted before the first session to ensure the Coach can assess the Client’s health and readiness for physical activity.

6. Liability
6.1 Personal Training: The Coach holds public liability insurance for online personal training. However, the Client participates at their own risk. The Coach is not responsible for any injuries, accidents, or health issues arising from the Client’s failure to follow instructions or failure to disclose relevant health information. This includes any risk of death. The Coach will not be liable for any injury or death that occurs during the session due to the Client’s failure to disclose relevant health information or follow proper instructions.
6.2 Life Coaching: Life coaching provides guidance and support but does not replace professional medical, psychological, or therapeutic advice. The Coach is not liable for any decisions made by the Client following coaching sessions.

7. Confidentiality and Data Protection
7.1 The Coach respects the privacy and confidentiality of all Client information. Personal data will be handled in accordance with UK data protection laws, including the General Data Protection Regulation (GDPR). Information shared through the health questionnaire or during coaching sessions will be used solely for the purpose of providing services and will not be shared with third parties without the Client’s consent, except as required by law.

8. Termination of Agreement
8.1 Either party may terminate the Agreement at any time by providing written notice. If the Client decides to terminate the Agreement, no refund will be issued for any sessions already paid for but not yet used.
8.2 If the Coach terminates the Agreement, the Client will receive a refund for any unused sessions.

9. Changes to Terms and Conditions
9.1 The Coach reserves the right to amend these Terms and Conditions at any time. Any changes to the Terms and Conditions will be updated on the website http://www.clairemotivates.co.uk, and the revised terms will apply to all future sessions after the update has been posted.

10. Governing Law
10.1 This Agreement is governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the UK courts.

11. Contact Information
11.1 For any questions or concerns about these Terms and Conditions, the Client can contact the Coach at hello@clairemotivates.com.